Services
Whisper Connect
Whisper Connect is a way of never missing a call to your business. Instead of calls going to your voice mail system or simply being unanswered they will be answered in your company name and acting as if we worked in your business. Your customers will never know you don’t have a receptionist.
Builders, Plumbers, Electricians, Solicitors, Accountants, Financial advisers need never miss out on a job prospect or important call again.
Small business can keep focused on selling and still offer a professional outlook to customers without the added expense of office staff.
Telemarketing
We believe that any contact with your target customers is positive provided that you use a company like Whisper IT whose agents:
- Offer the full range of outbound telemarketing services across all business sectors
- Are articulate and work purely on salary, so never put quantity of leads over quality
- Promote dialogue with your potential customers – and gather valuable knowledge whenever and wherever they can
- Engage in an open exchange of ideas – and also keep an open dialogue with you, so they can keep improving on results
At Whisper IT we understand that knowing why people won't buy can be as useful as knowing why they will. So when you work with us, we'll use each and every call to gain fresh business insight on your behalf.
Whisper Agents never use a script; all of our agents are mature enough to conduct intelligent conversations. Each contact whether the call results in a sale or not will be a positive experience, far from claiming we can sell snow to Eskimos we talk to your prospective customers and find the ones who want and need to buy from you - for those that don’t and won’t, we don’t pressure them into submission we would prefer not to waste their time or yours and will not leave them with a negative view of your company.
Appointment Setting
Do you need Business to Business (B2B) appointments setting? If so Whisper IT should be your first port of call for a managed appointment setting campaign.
Most sales driven businesses need a constant flow of appointments and leads for their sales team. The problem with this is that while the sales team are following up on leads and attending appointments, they're not on the phone generating new ones. We at whisper IT know how important the sales pipeline is and can add qualified leads to assist your own team’s efforts.
These calls could be to:
- Invite prospective customers to an informative seminar
- Book appointments for your field agents
Follow Up Calling
Telemarketing can be used in several ways. As a very effective and flexible method of following up direct mail campaigns, this will assist you in achieving your sales and marketing objectives.
We believe our approach to telemarketing to be different, through thorough product training Whisper Agents are able to present your company or product in an intelligent and mature manner, unscripted we talk to your customers rather than present parrot fashion from text book techniques.
People buy from people, this strategy has proven successful for us and our clients and we generally perform beyond our client's expectations.
Sales and Customer Care
Do you need to provide your clients basic technical support or information on request. Why pay for expensive staff to wait for the calls?
Whisper IT can take your basic instructions to handle any customer complaint, refund requests, basic technical queries or general information request.
Technical Support
Whisper IT Technical Agents deliver level 1 and 2 technical support by integrating multi-channel care with CRM technology. Support can be via telephone or email depending upon client preference.
Whisper IT support staff; provide personalised care in the support of multi-platform and leading technologies, the staff employed are “computer people” who enjoy solving problems.